Working Hours: 10hrs per week  

Employment Contract: Permanent 

Deadline: 6 December 2021 

Salary: £9.61 per hour, £4,997.20 per annum (£18,739.50 FTE) 

Location: Crossgates Centre, Leeds 

Role Contact: Thadra Bryant 

Leeds Hospitals Charity 

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. The Trust comprises seven hospitals and a dental institute, including Leeds General Infirmary, St James’s University Hospital, Leeds Children’s Hospital and Leeds Cancer Centre. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.  


Role Details 

The Retail Specialist is the first person our customers meet when they enter the shop. They will guide our customers through the shop, delivering excellent customer service at all times. The Retail Specialist will get involved in all activity including merchandising, serving customers and receiving donations. Proud to represent Leeds Hospitals Charity, this role will help customers and supporters develop lifelong relationships with us. 


The Person 

Sales Floor  

  • Can support sales by ensuring that the store is well stocked and merchandised. 
  • Can support the retail offering around recycling and sustainability to attract an engaged and committed supporter base. 
  • Will ensure the store is always kept clean, tidy, accessible and follows government guidelines to help prevent the spread of COVID-19. 
  • Will adhere to and enforce Leeds Hospitals Charity safeguarding policies including the Child Protection Policy. 


Sales and Profits  

  • Can manage cash and stock controls within the store. 
  • Will be able to support the Retail Manager by empowering the volunteer team to work with local and national contacts to generate additional income. 
  • Can play a key role in enabling the shop to represent Leeds Hospitals Charity and increase the knowledge of the local community about why we’re here, what we do and the impact we have. 
  • Will be able to source donated stock locally in collaboration with the shop team. 
  • Can follow the stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. 
  • Can ensure that all legal and internal regulations regarding donated stock are adhered to. 
  • Will ensure that feedback, including complaints is responded to within the agreed timeframes. 


You will:  

  • Follow procedures for accepting donations, ensuring that gift aid information is gathered accurately.
  • Have a strong drive to achieve results.
  • Have the ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. 
  • Have proven merchandising experience.
  • Be able to develop strong interpersonal and relationship building skills.
  • Have experience of working with volunteers. 
  • Have retail Charity experience. 
  • Enjoy working with people and havea friendly and approachable manner.
  • Have excellent communication skills. 
  • Be ableto manage time under conflicting priorities.  
  • Be able todemonstrate resilience to the everyday pressures that come with the role.  
  • Have a high level of motivation, enthusiasm, and a sense of fun. 
  • Be open and adaptable to change and able to support others through it.


Charity Benefits Include:  

Employee Assistance Programmes  

AIG Life Group Protection  


Car Lease Scheme  

One year free gym membership  

Buy Additional Holidays 

NHS Discounts  



As a Disability Confident Employer we commit to offering all applicants that consider themselves to have a disability an interview if they demonstrate they posses the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.    

To apply for this position, please send a copy of your up-to-date CV with a covering letter to [email protected]

Closing date for application is Monday, 6 December 2021 


Due to the high volume of applications we receive we are unable to provide feedback at the shortlisting stage. If you have not heard back from us within 4 weeks of the closing date, please consider your application unsuccessful.